Terms and Condtions of Service

Expectation Before/upon arrival to the contact centre

Before Arrival to the centre:

If you have any signs or symptoms of COVID 19 YOU MUST NOT ATTEND THE CENTRE. You should self-isolate, book and take a COVID-19 test and inform us of the results. If face to face contact cannot take place in the centre because anyone in the network is isolating we will offer a supervised video call instead.

Arrival to the centre:

  1. Before pressing the buzzer and entering you must sanitise your hands.
  2. Press the buzzer and wait for us to respond, if there is a queue of people, please ensure a physical distance at all time.
  3. YOU SHOULD NOT ENTER THE BUILDING PRIOR TO SPEAKING TO RECEPTION via the intercom or hold the door open for anyone.
  4. Once you have reported in at reception, where you will be signed in by the staff on duty, you will be directed to your allocated contact room.
  5. Supervisors will not be able to have direct contact with children or assist with carrying anything until further notice
  6. We will intervene if required to safeguarding the children
  7. Staff may wear PPE
  8. If anyone presents with potential symptoms of COVID-19 during a contact, we will terminate the session, ask all present to get tested.

Thank you in advance for your co-operation and understanding