Accessibility Statement

Early Start Group Accessibility Statement 

This accessibility statement applies to earlystartgroup.com

This website is run by the Early Start Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 3 days.
If you cannot view the map on our ‘contact’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact Dominic Beattie:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Phone Number: 0203 373 0294

Email Address: esbusiness@earlystartgroup.com

Office Address: Family Contact Centre, 2 Shrewsbury Road, Forest Gate, London, E7 8AL

Technical information about this website’s accessiility

The Early Start Group is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Across all pages of the website there are colour contrast issues with the brand blue and orange colours used for headings and other pieces of text. This fails WCAG 1.4.3 Contrast Minimum (AA).

There are not multiple ways to navigate the website such as a search or sitemap. This fails WCAG 2.4.5 Multiple Ways (AA).

Across several pages, tiles are used to link to other pages. These present contrast issues, reflow issues, focus order issues where each tile is multiple tab steps and link description issues for screen readers. This fails WCAG 1.4.3 Contrast Minimum (AA), 1.4.10 Reflow (AA) 2.4.3 Focus Order (A) and 2.4.4 Link Purpose (A).

Across several forms and pages there are various text, label or placeholder text contrast failures. This fails WCAG 1.4.3 Contrast Minimum (AA).

The contact us page does not respond to text spacing adjustments. This fails WCAG 1.4.12 Text Spacing (AA).

Some radio buttons on forms or the enter your location field on the Family Contact Centre page do not have correct labels. This fails WCAG 1.3.1 Info and Relationships (A), 3.3.2 Labels or Instructions (A) and 4.1.2 Name, Role, Value (A).

On the Nutrition page there is a hidden section of content which does not receive focus. This fails WCAG 2.4.7 Focus Visible (AA).

On product listing pages there are question mark icons which provide instructions to the user. These cannot be accessed by keyboard. This fails WCAG 2.1.1 Keyboard (A).

Some product listings include images which do not have appropriate alt text. This fails WCAG 1.1.1 Non-text Content (A).

The email field in the checkout journey does not have autocomplete. This fails WCAG 1.3.5 Identify Input Purpose (AA).

Course listings contain course progress bars which do not use the correct parent elements. This fails WCAG 1.3.1 Info and Relationships (A).

Course listings contain “take this course buttons” which have duplicate IDs. This fails WCAG 4.1.1 Parsing (A).

Across the website there are occasional uses of links without descriptive alt text. This fails WCAG 2.4.4 Link Purpose (A).

There is a virtual tour widget which is not accessible to blind users. This content should be treated as specialist and useful to other groups with different access needs. Appropriate alternative routes need to be put in place.

We have put into action a project to have the majority of these issues sorted by November 2022. The statement will be updated accordingly when changes have been made to the site. Early Start Group will be working with its Web Provider to carry out these tasks.

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have made no claims of disproportionate burden.

Content that’s not within the scope of the accessibility regulations

At this time, we have not identified any content that is not within scope of the accessibility regulations.

What we’re doing to improve accessibility

The Early Start Group is doing the following to improve accessibility:

  • Commissioned a project to address the highlighted accessibility issues – This will look to be completed by the end of 2022

Preparation of this accessibility statement

This statement was prepared on 27/07/2022 It was last reviewed on 27/07/2022.

This website was last tested on 12/07/2022. The test was carried out by All Able Ltd.

A representative sample of pages of the website were tested along with a sample of the documents from each area of the website.